Maintenance and Support

Our Customer Support team is dedicated to provide fast, friendly and effective service. Our support engineers are experts in Raima Database Manager (RDM) products and key related technologies. They have a wealth of information and tools regarding our Raima software products that they can use to assist customers and resolve problems. Fixes to issues encountered by any of our customers are continually collected and then added into patch releases of the product. These patches are provided to all customers so that they can avoid running into those known software problems. Our support engineers act as the customer’s single point of contact to coordinate support efforts with interaction from customer, third-party vendors and our Product Engineering teams.

We offer three different levels of support, customized to your needs of coverage window, response times and customer care benefits:

Online Technical Forumvisto-rosavisto-rosavisto-rosa
Online Product Documentation visto-rosavisto-rosavisto-rosa
Online Incident Tracking & Updatevisto-rosavisto-rosavisto-rosa
Number of Named CallersOne (1)UnlimitedOne (1)
Number of IncidentsUnlimitedUnlimitedUnlimited
Customer Determined Incident Severity Levelvisto-rosavisto-rosavisto-rosa
Incident Escalation Processvisto-rosaAutomaticvisto-rosa
Patch Distributionvisto-rosavisto-rosaNo
Critical Patch Notificationvisto-rosavisto-rosaNo
Case history monitoring and analysisNovisto-rosaNo
Voucher for scheduled 3 day Training ClassNovisto-rosaNo
Remote Consultations including the following:
- Schema DesignNovisto-rosaNo
- Best PracticesNovisto-rosaNo

Get started with Raima Database Manager today

Try Raima Database Manager for free today and see how screaming fast data management can get you to market on schedule and under budget.