Maintenance and Support
Our Customer Support team is dedicated to provide fast, friendly and effective service. Our support engineers are experts in Raima Database Manager (RDM) products and key related technologies. They have a wealth of information and tools regarding our Raima software products that they can use to assist customers and resolve problems. Fixes to issues encountered by any of our customers are continually collected and then added into patch releases of the product. These patches are provided to all customers so that they can avoid running into those known software problems. Our support engineers act as the customer’s single point of contact to coordinate support efforts with interaction from customer, third-party vendors and our Product Engineering teams.
We offer three different levels of support, customized to your needs of coverage window, response times and customer care benefits:
| Database Customer Services | STANDARD | PREMIUM | LEGACY |
|---|---|---|---|
| Online Technical Forum |  | | |
| Online Product Documentation | | | |
| Online Incident Tracking & Update | | | |
| Number of Named Callers | One (1) | Unlimited | One (1) |
| Number of Incidents | Unlimited | Unlimited | Unlimited |
| Customer Determined Incident Severity Level | | | |
| Incident Escalation Process | | Automatic | |
| Patch Distribution | | | No |
| Critical Patch Notification | | | No |
| Case history monitoring and analysis | No | | No |
| Voucher for scheduled 3 day Training Class | No | | No |
| Remote Consultations including the following: | |||
| - Schema Design | No | | No |
| - Best Practices | No | | No |
Get started with Raima Database Manager today
Try Raima Database Manager for free today and see how screaming fast data management can get you to market on schedule and under budget.
