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Raima provides a wide variety of support options. Our Support Team offer three different levels of support, customized to your needs of coverage window, response times and customer care benefits. By signing up for a maintenance and support agreement, you will automatically have access to all new patches and (.x) dot releases, as well as access directly to third level support for complex issues. Our support engineers are experts in Raima Database Manager (RDM) products and key related technologies. They have a wealth of information and tools regarding our Raima software products that they can use to assist customers and resolve problems. Contact [email protected] or visit our support portal at to get assistance in answering your questions, upload your files or to request other related information.


Sign Up for Support

Get access to third level support for complex and critical issues, and get automatical access to all new patches and (.x) dot releases.

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Visit our Support Portal

View, create and update support tickets 24/7 in our online support portal. You can also find information about your active products, contracts, and more.

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Professional Services

Our Professional Database Services team can reduce your total development costs and performance risks.

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Online Documentation

Browse product manuals and related documents.

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Product Lifecycle

View our current patch fixes, support end, and legacy support.

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Product specifications and in-depth technical discussions of database technology and RDM Products.

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Frequently Asked Questions

Search our FAQ for answers to the most commonly asked questions about RDM.

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Videos and Webinars

View our latest videos, presentations and training materials.

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Support Handbook

A comprehensive guide to the support options and guidelines offered by Raima.

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